Frequently Asked Questions
Here you can find all of the answers to any questions you may have. If you still can't find what you're looking for, just contact us & we'll try to help you out!
Here you can find all of the answers to any questions you may have. If you still can't find what you're looking for, just contact us & we'll try to help you out!
Q: How long does it take to get my order?
A: It depends. Small orders (50-100 pcs) can be turned around in about a week if we aren't backed up. Larger order (more detailed color schemes, back printing, design changes, etc) can take 2 weeks or so before shipping, once artwork & payment is received. Having your final order details & artwork ready helps us get your order turned around as quickly & efficiently as possible!
Q: Can you work with my deadline?
A: Yes. Our's is a deadline-based business by nature. As most of them are Artists w/ time-sensitive performance dates at different locations spanning the country-side, we strive to meet the needs of our client's & their deadlines on a weekly basis. We do, however, ask that you give us fair warning before placing your order so that we can fulfill your needs without compromising those of another client. Two (2) weeks notice is usually fine, though we've been known to turn orders around within a week!
Q: Do you charge a Rush Fee?
A: We should... but we don't. We like pleasing our customers by keeping costs as low as possible. So for now, there's no extra charge. All we ask is that your 'Rush' is realistic.
Q: Can I pick up our order to save $$$?
A: Of course! We encourage you to stop by our facility (via appointment) to pick up your partial or entire order. We'd love to show you around the shop & show you how we work. We'll even try to help load your order into your car if we can! Of course if you can't stop by, we'll gladly ship your order to wherever you desire.
Q: Where can you ship my order to?
A: Almost anywhere in the world! We can even split your order into partial shipments - with different delivery times via different shipping methods, should you so desire. You can choose any method you want - Ground, 3-Day, 2-Day, Overnight, Saturday Delivery, etc! In fact, we use popular carriers such as FedEx and UPS so that each carton of your order will have its own tracking number & delivery manifest, assuring accountability at every step of the shipping process.
Q: Where are you located?
A: For the last 6 years or so, we've been operating in a small studio in Nassau County, Long Island. Over the years however, we've seen an increase in orders stemming from our NYC-based clients. In our never-ending effort to cater to all of our client's needs, we wanted to centralize our operations so that we are even more accessible to our ever-growing NYC client base, without alienating our long standing Long Island customers as well. This, along with other reasons, has recently helped us decide to relocate our business to a more centralized location, deep in the heart of Williamsburg in Brooklyn, New York. This move will also allow us more room to upgrade our equipment within a more ergonomic environment which, in turn, will help us rapidly achieve our primary objective of becoming New York's premiere D.I.Y. Promotional Merchandise printing company.
Tentatively, we hope to have our Brooklyn doors open around the beginning of the New Year (2005). We'll be sure to keep you updated...
Q: What can I get my logo(s) printed on?
A: Lots of things! We can embellish almost any type of garment on the market as well as a wide array of non-wearable items. Some of the items we can offer you include (but are not limited to):
- T-Shirts
- Long Sleeve T's
- Pullover Hoodies
- Zipper Hoodies
- Baby Dolls
- Women's Wear (extensive styles to choose from)
- Work Shirts (New & Used)
- Work Jackets
- Windbreaker Jackets
- Pants & Shorts
- Stickers
- Buttons
- Canvas Patches
- Embroidered Patches
- Caps & Hats
- Bags
- Keychains
- Wristbands
- Stuffed Animals
- Ties
- Lighters
- Belt Buckles
- CD's
- Stencils
- ...and many, many more!
Q: My design sense sucks! Can you help us design our logo?
A: Traditionally, we are a custom-based Screen Printing company. That means that we print artwork that you provide us. However, if you need help improving your logo to give it that extra 'something', we can offer you advice & help tweak your art to make it sharp & overall press ready. In fact, in addition to being screen printers, some of us here at Underground Press are also experienced Graphic Designers as well. We have years of experience in Print Design using Mac-based programs such as Adobe Illustrator, Photoshop & Streamline. Contact us for help & we'll get your design looking perfect!
Q: I placed an order from you guys a couple of years ago. How come your prices are different now?
A: Its important to know that in this ever-changing industry, market fluxuations often force garment prices & material costs to change - sometimes on a weekly basis! We strive to keep median pricing to combat these waves & stay competitive but we still need to stress that ALL of our prices are subject to change without notice. We encourage you to check our site often for price changes.
Q: We've worked with you in the past but the place down the block said they'd print our order for $25 bucks less! Why should we go through you?
A: Good question. Here are some better ones:
Do they have a working relationship with you?
Do they truly realize your project & your needs?
Do they work with Artists on a regular basis?
Do they have years & years of printing experience?
Do they offer outstanding, quality work?
Do they have your Screens on file?
Do they offer money saving incentives?
Do they offer flexible payment terms?
Do they turn orders around quickly?
Do they consider you a 'small fish' in their 'big pond' of customers?
Its important to ask yourself these questions when trusting someone with your money. Now, we can't answers these questions for our competition, but we can speak for ourselves...
Do we have a working relationship with you? YES!
Do we truly realize your project & your needs? YES!
Do we work with Artists on a regular basis? YES!
Do we have years & years of printing experience? YES!
Do we offer outstanding, quality work? YES!
Do we have your Screens on file? YES!
Do we offer money saving incentives? YES!
Do they offer flexible payment terms? YES!
Do we turn orders around quickly? YES!
Do we consider you a 'small fish' in their 'big pond' of customers? NO!
The choice is yours. Choose wisely.
Q: We've decided on a logo we want to use but the only copy we have is a crappy little version off of our website that we want blown up. Will that work?
A: Yes & No. While we've been known to work wonders the poorest of designs, it ALWAYS helps to have your art to scale in a high resolution format. The better the original, the better the print. To learn more about submitting properly prepared artwork, see the 'INFO' page on this site.
Q: Can we pay for our order with a Credit Card?
A: Yes! In addition to Cash, Checks & Money Orders, we currently accept credit card payments via Paypal. If you'd like to pay via credit card, please contact us & we can issue you an online invoice form via email that you simply fill out with your card information. Its that easy. Please note that currently, all credit card orders are subject to a 3% Online Processing Fee.
Q: Do you guys offer Online Order Fulfillment and/or Web Store services?
A: In the very near future, Underground Press will be offering its clients yet another way to reach their customers by offering Online Order Fulfillment! This will include the ability to accept orders from your customers via credit card & e-checks via the seamless integration of server-side Web Store pages built into your existing web site. Printing, packaging, cataloging, warehousing, shipping, and payment retrieval will all be streamlined for our clients, should they so choose to subscribe to this optional service. Stay tuned for more details.
Q: My Band/Record Label/Clothing Line/Film Company/Project is on a tight budget. Can you offer us some alternative, money saving solutions? (aka: The "We're broke & just used last month's rent to get the van fixed!" scenario).
A: Sure. In fact, there are plenty of ways you can cut costs on your order! Some basic ideas include:
These are some of the many ways to work within your budget.
Q: Hmmm... These are some pretty good questions but not the one(s) I need answered. Can you help me?
A: When in doubt, contact us & we'll answer any questions you might have. Thats what we're here for! Well, that and all of your printing merch needs! ;)
